Terms & Conditions

1. Restrictions
1.1. To participate as a rider, an individual has to be equal or above 21 years at the time of the hire or purchase a motorcycle, holding a valid motorcycle driving license (international driver permit in case of foreigners), in reasonable health and good hold over the bike.
1.2. that the hired or purchased vehicle shall not be used outside India;
1.3. not to use the vehicle for any race or competition;
1.4. not to use the vehicle for any illegal purpose;
1.5. not to operate the vehicle in a negligent manner;
1.6. not to permit the vehicle to be operated by any other person without the written permission of Stoneheadbikes

Advisory – Ladakh Travel Restrictions

Please note that non-local rental vehicles are not permitted to travel to certain destinations in Ladakh, including but not limited to Pangong Lake, Khardung La, Nubra Valley, Umling La, and Hanle, due to restrictions enforced by local taxi and bike rental unions.

Travelers may be required to hire local vehicles for these routes. Stoneheadbikes is not responsible for any arrangements made with third-party providers, and no refunds or claims will be entertained for disruptions caused by these local restrictions. For more details, please contact us before making the reservation. 

2. Documents required
2.1. For Indian citizens:

a. Copy of original Driver license (Learner License is not permitted to hire any vehicle).
b. Copy of original Address proof (Aadhar, Voter ID or Passport).
c. Employer's details
d. Valid Post dated cheque endorsing 'Not Over Rs. (motorbike’s depreciated cost)'. For example If the vehicle's depreciated cost is Rs. 100, the endorsement will be for ' Not over Rs. 100′. (cheque should be from your own bank's saving account). 

In case you do not have any of the above mentioned documents, please contact us before making the reservation to speak with the chosen store and inquire about any available alternatives. If a booking is made and the required documents are not provided for documentation and verification, we reserve the right to cancel it, and the amount paid will not be refunded.

2.2. For Foreign nationals:

a. Copy of original Passport: Valid for at least 6 months past the intended period of stay in India.
b. Indian Tourist Visa: Citizens of several countries are now eligible for an e-Tourist Visa which can be obtained online.  It is a single entry visa valid for 30 days stay.  It should be obtained online before travelling to India.  It can be applied for as late as 1 week before intended date of arrival in India (processing time: generally 36-48 hours).
c. International driving permit.
d. Xerox of return flight ticket

3. Security Deposit
The security deposit varies from INR 2000- INR 40000 depending on which bike model you choose. This sum is held as insurance for the damages to the bike that may incur during the journey. On your return, complete inspection of the motorbike is done by our mechanic. In case of no damages, complete sum in refunded back. Deposit refund can take upto 7 business working days from the date of return and it will be refunded to your bank account, UPI transfer or via Paypal. Mentioned deposits on our website are not valid for Jammu & Kasmir, Spilti Valley or Nepal regions. For the mentioned regions, deposit will be minimum 5000 to 20000 INR varies from model to model. For all foreign nationals, deposit will be 10000 INR for all the models below 500 CC except Superbikes.

3.1. We guarantee a full refund of your deposit under the following conditions:

a. Timely Return: Ensure the bike is returned on schedule with prior notification.
b. Damage-Free Return: Return the bike without any signs of damage.
c. Completeness: Hand back the bike with all its components intact.
d. Cleanliness: Return the bike in a reasonably clean condition.
e. Fuel Level: Match the fuel level we initially provided upon rental.
f. Traffic Compliance & Deposit Forfeiture Policy:

By renting a motorcycle from Stoneheadbikes, you agree to comply with all applicable traffic laws and regulations during the rental period. Failure to do so may result in the forfeiture of your deposit as outlined below:

3.2 Traffic Challans and Violations

a. The renter is responsible for all traffic challans, fines and penalties issued during the rental period, whether they are received during the rental or after the bike has been returned.
b. If a challan is issued for negligent or dangerous driving, the entire security deposit will be forfeited. This includes, but is not limited to, the following violations:

• Riding under the influence of alcohol or drugs
• Over-speeding or exceeding the posted speed limit
• Rash or reckless driving
• Riding without a helmet (rider or pillion)
• Jumping a red light or ignoring traffic signals
• Riding in the wrong direction or on the wrong side of the road
• Dangerous overtaking
• Riding with more than one pillion, or with an unsafe load
• Riding without a valid driving licence or International Driving Permit
• Using a mobile phone while riding
• Riding in a restricted or prohibited area or on a restricted road
• Any other actions that are deemed reckless, illegal, or unsafe by local traffic authorities or Stoneheadbikes.

c. If the total value of the challan(s) is more than the security deposit, the renter must pay the balance in full at the time of bike handover.
d. Stonehead Bikes’ decision on whether a violation counts as negligence or dangerous driving will be final, based on the challan or official record.

3.3. Fines & Penalties:

Any traffic fines, challans, or penalties incurred during the rental period are the sole responsibility of the renter. Stoneheadbikes will not assume responsibility for paying or handling any fines, and such charges must be settled by the renter directly with the appropriate authorities.

By proceeding with the rental, you acknowledge and agree to these terms, ensuring both your safety and compliance with traffic regulations.

3.4. We will retain your deposit if:

a. we are not given enough notice that you wish to return the bike.
b. you do not inform us, atleast with 24 hours prior notice, that you wish to extend the rental period.
c. We reserve the right to approve or disapprove your request depending upon the further schedule bookings for the same bike.
d. In case of non-approved extension
e. the bike is damaged.
f. there are parts missing.
g. the bike is with a third party.
h. we are forced to collect any bike outside of working hours (10:00 am to 07:00 pm) or outside of the area that we accept to deliver to.
i. Customers are allowed a grace period of 30 minutes beyond the rental or buyback period for returning the vehicle. However, in the event of additional delay or unapproved extension, a fine of 200-500 INR or the cost equivalent to an extra day's rental (whichever is higher) will be applicable. Please note that hourly rates may vary depending on the vehicle model, with taxes applied separately.

3.5. We will return the original deposit paid to us and will not allow for any difference in exchange rate nor pay any interest on the original deposit. If the deposit was paid via POS machine or any online mode, will be refunded via NEFT/Paytm/UPI transfer Deposit (in case of Indian Nationals) and Paypal only (in case of Foreign Nationals). Deposit refund can take upto 7 business working days. 

3.6. In case of any major damages to the bike during your bike rental duration, you will have to pay the repairs cost at the time of bike handover only in cash or available online payment modes. During the repair period, the customer is required to pay the daily rental fee until the bike is returned to the store. Remaining balance will be refunded online via IMPS, NEFT or Paypal. After providing the final damages bill, you need to request for the refund within 7 days by sending your bank or Paypal account details through email. If we do not hear from you within the given time, your deposit will be forfeited and no refund will be made after that! 

4. Orientation
You would be given a test ride before your journey begins. The purpose of this test ride is to get you acquainted with the bike. If you are not satisfied with the machine please point that out then and there itself. The mechanic will get the problem rectified. One of our employee will also give you mechanical training so as to explain about common parts of bike and the functioning.

5. Inclusions
5.1. For rentals lasting 3-14 days, 300 kilometers per day are included. Rentals of less than 3 days or more than 15 days include 200 kilometers per day, up to 45 days. Additional kilometers are charged at Rs. 5-15 per kilometer, depending on the model (GST extra). If you exceed the included kilometers on rentals longer than 3 days, you'll be charged an extra day's rental fee plus the excess kilometer charges. For local rentals of 1 or 2 days, exceeding the included kilometers incurs a charge equivalent to a minimum of 3 days' rental fee, along with excess kilometer charges. Total kilometers/mileage are calculated based on the round-trip distance to and from our warehouse/workshop in Jhilmil Colony, East Delhi, applicable even for self-pickup and delivery.
5.2. For less than 3 days booking, vehicle cannot be used for outstation travel except Delhi, Gurgaon, Noida and Ghaziabad.
5.3. Motorbike accessories including rear view mirrors & Leg guard
5.4. Motorbike registration certificate, Third party insurance & Pollution under control certificate will be provided through Mparivahan App.
5.5. Spare parts are available on pre-order only. If used, will be chargeable on MRP and if not (original packing and tags should be intact) , 25% of the MRP will be charged and same has to be paid by customer at the time of bike return.   

6. Available Discounts
Please visit our “Deals” page to find discounts. All the discounts or offers displayed on www.stoneheadbikes.com or any other partner websites can be avail at Delhi, Noida and Gurgaon centres only. All the quotations sent by email or whatsapp are valid only for the 48 hr's. If making the booking directly through website, please call us for the coupon code, if available. 

7. Reservation
Go to the “Rentals” page to select the available bikes. Select the pickup and drop off location as well as the dates you require the bike. To reserve a bike for you, 100% (applicable only for the pick up from Delhi, Karol Bagh, Gurgaon or Noida centres) of the total rental has to be paid in advance; the deposit shall be paid at the time of bike pickup. For other centres, 60-100 % (vary from city to city) advance payment is required to confirm your booking. No advance payment is required for walk-ins.

8. Vehicle Choice 
Please ensure you choose an alternative vehicle, sometimes events beyond our control may make your first choice unavailable (e.g. breakdown or accident etc). We will make endeavour to ensure you receive your preferred choice. You can select the IInd preferred model within 2 hours from the time of order placed else we hold the rights to upgrade your booking with any of the available models!

Disclaimer: Images of motorcycles shown on the website are for reference only. Actual color, model variant, and accessories may vary based on availability at the location. Customers are welcome to visit our store to view available options before booking.

8. Transportation

You may request delivery and pickup of the bike anywhere in India.

The customer will bear the full cost of transportation to and from Delhi. In addition, any idle days (days during transit when the bike is not in use) will be charged as per the standard rental rate.

The customer must pay the full rental amount, security deposit, transportation charges, and idle day rental charges in advance before the bike is shipped to the selected destination.

9. How are rental rates calculated?
Rental rates are based on 24 hours increments. If you pick up a bike at 10 AM it is due back on 10 AM the agreed upon day. Minimum of 3 days renting if hiring for outstation travel. All the rates mentioned on the website or sent via email is applicable only for minimum 3 days hire and for outstation travel only. For local use, you can hire the vehicle for less than 3 days as well but with the fixed 200 KM’s limit per day! Rs. 5-15 per excess KM (GST Extra) and extra day rental will be charged if exceeded then the fixed per day limit. Total KM's/mileage will be calculated on the basis of total distance travelled to & fro our warehouse/workshop located in Jhilmil Colony, East Delhi (Applicable for self pickup & delivery as well).

10. What is Convenience Fee?
A non- refundable convenience fee of 2.75% - 4% on the total billing amount for Net banking/Credit Cards/Debit Cards/UPI/Wallets payments is collected by us for establishing, maintaining and operating the online booking system. This fee includes the charges paid by us to the concerned payment gateway (varies from one gateway to another) for availing of such facilities.

The fees will be applicable on all bookings made through our website only. No convenience fee will be charged on direct payments including IMPS, Googlepay, Paytm or Cash.

11. Pickup, Late Arrival, No-Show, Sunday & Holiday Policy

11.1. Confirmed pickup slot
Every booking is confirmed for a specific pickup date and time. Our staff and the motorcycle are reserved exclusively for you during this slot.

11.2. Grace period
A grace period of 1 hour is allowed after the scheduled pickup or drop-off time. If you expect to be late, you must inform us in advance by call or WhatsApp. Extra rental charges and penalties apply as per these Terms & Conditions and your confirmation voucher.

11.3. Late arrival
If you arrive after the grace period, we cannot give your handover priority. It will be processed after customers who arrived on time, and you may have to wait.

11.4. Rental period
The rental period and charges start from the originally booked pickup time, not from the actual handover time. No refund or extension is given for a delayed pickup.

11.5. No-show
If you have not arrived or contacted us within the grace period, the booking will be treated as a no-show. The advance payment will be forfeited, and the booking cannot be rescheduled to a later date.

11.6. Sundays and Government Holidays
Our shop does not operate on Sundays and government holidays. Pickups and drop-offs on these days are arranged only for scheduled and confirmed bookings, and the following rules apply:

• Pickup: If you do not arrive within the 1-hour grace period, the booking is treated as a no-show. The advance is forfeited, and it cannot be rescheduled.
• Drop-off: If you do not return the bike within the 1-hour grace period, it can be returned only on the next working day between 9:00 AM and 8:00 PM. Extra rental charges and penalties apply as per these Terms & Conditions and your confirmation voucher.
• Early return: If your return is scheduled for a working day and you wish to return the bike on a Sunday or government holiday, please call us in advance. Such returns are accepted only after we confirm availability.

11.7. Metro Station Pickup, Drop-off & Delivery Service

• Availability: StoneheadBikes provides pickup and drop-off at your nearest metro station within Delhi NCR only, between 11:00 AM and 7:00 PM.
• Charges: This service is payable at an extra charge of INR 500 to INR 1,000, depending on the distance from our workshop.
• Minimum hire: Metro station pickup and drop-off is available only for a minimum hire of 3 days.
• Gurgaon and Noida: For rentals in Gurgaon and Noida, please opt for our delivery and pickup service, which is available at extra charge.
• Delivery time: Once the order is placed and payment is received, we will make every effort to deliver the vehicle within 2 hours.

11.8. Rescheduling
Pickup time changes must be requested in advance and depend on availability. They are not guaranteed.

12. En-route mechanical support
In case you face any issues with the bike please call or Whatsapp to the provided mechanical support number. We will try to resolve your problem on the phone and if not possible will redirect you to the nearest available repair shop. Road Side Assistance is available with selected Models only and at extra per day or one time charges. Please call us to check before making the reservation. 

Roadside Assistance (RSA)

If opted:
In case of any mechanical issue en route, a toll-free number will be provided for assistance between 9 AM and 8 PM. On calling, a mechanic will be dispatched to your location for minor repairs such as a flat tyre, battery drain, or a broken clutch/bearing cable. In the event of a major fault, the vehicle will be towed to the nearest authorized service centre.

The first 100 km of towing is included at no extra cost; any distance beyond that will be charged at approximately INR 100 per km, plus applicable taxes. Please note that response times may vary depending on your location and the availability of a mechanic or tow vehicle at the time.

This service is rendered by an independent third-party service provider. Stonehead Bikes acts only as a facilitator in arranging this service and shall not be held responsible or liable for the quality, timeliness, conduct, or outcome of any service rendered by the third party, nor for any dispute, loss, or damage arising from the client's engagement with them.

If not opted:
In the event of a breakdown, accident, or any other roadside issue, the customer will be solely responsible for arranging assistance, towing, or repairs at their own cost and effort. Stonehead Bikes will not be liable for any delay, cost, or inconvenience arising from the absence of RSA coverage.

13. Replacement Policy
13.1. Customer Responsibility: In the event of any breakdown, damage, or loss of the rented motorcycle due to any reason, the customer shall bear the entire cost associated with the replacement, including but not limited to fuel, rider expenses, transportation of the broken-down vehicle, and any other related expenses.
13.2. Notification: The customer must immediately notify the rental company's customer service hotline or designated contact in case of any breakdown, damage, or loss of the rented motorcycle.
13.3. Assessment and Authorization: Upon notification, the rental company will assess the situation and determine if a replacement motorcycle is necessary. The decision to replace the motorcycle will be at the sole discretion of the rental company.
13.4. Advance Payment: The customer must pay the estimated replacement cost in advance to confirm the replacement. Failure to provide the advance payment may result in delays in the replacement process.

14. Hours of operations
All deliveries and collections need to take place during working hours (10:00 am to 07:00 pm) if we are forced to collect any bike outside of these hours or from a third party we reserve the right to withhold the deposit. In case of delivery, final settlement will be done when we receive the bike at our workshop only. Security deposit will be refunded after deducting the damage expenses (if any) through NEFT or Paypal only.

15. Insurance
Only third party vehicle insurance is provided as is required under Indian regulations. This has very limited effect as you are travelling and if you cause an accident then no one is very interested in making insurance claims. The claim is made on the driver directly and usually in the form of cash compensation. Negotiate quickly and keep moving on your journey. Full attention to what you are doing is your best insurance.

Comprehensive insurance is available at extra daily charges. Please contact our sales team for more information and its inclusions. 

Medical and Accident/Travel Insurance, ensure that you have arranged all your travel insurance prior to departure as bike riding in India and some of the places that are popular can be difficult and things do happen. Full attention to what you are doing is your best insurance.

16. Comprehensive Insurance for Motorcycle Rentals
We offer Comprehensive Insurance for selected motorcycle models at a daily charge of 590 INR. This insurance covers damage or theft of the bike, subject to approval by the insurance company and the type of damage.

Important Terms:

16.1. Notification of Damage or Theft

• In case of any damage or theft, please inform us immediately. We will assist you in processing the insurance claim.
• Additionally, when an accident occurs, we require that you take photographs of the bike and the surrounding areas to provide visual evidence.
• You should also record the Google location to establish the incident’s location.
• If the incident involves another vehicle, please note the vehicle number and the contact details of the person involved. 

16.2. Claim Process:

• You will initially need to pay the full cost of repairs or damages to us.
• Once we receive the claim amount from the insurance company, we will refund the amount paid by you.
• If there is a difference between the repair cost and the amount received from the insurance company, the rentee will be responsible for covering this difference.

16.3. Insurance Claims and Repairs:

• If the bike is stolen or completely damaged, the rentee will need to pay the depreciated value of the bike, as stated in the rental or buy-back agreement.
• We will then file the insurance claim on your behalf.
• Place of claim. Insurance claims on the motorcycle can be filed and processed only through the Company's Delhi store. Claims cannot be filed or settled at any other location.
• Transport of the motorcycle. If a claim is required during the rental period, the Renter shall, at the Renter's own cost and risk, arrange transportation of the motorcycle to the Company's Delhi store.
• Repair estimate and advance payment. Before the Renter sends the motorcycle, the Company will assess the estimated repair cost. The Renter shall pay this estimated amount to the Company in advance. After receiving payment, the Company will file the claim with the insurer and keep the Renter informed of the progress, including the outcome of the insurer's survey, inspection and investigation.
• Rental charges during repair. For the period the motorcycle is held at the service centre for the insurance claim and repairs, the Renter shall pay the applicable daily rental charges. These shall be calculated on the service centre's estimated repair time and paid in advance.
• Refund of claim amount. Once the insurer has processed the claim and the Company has received the claim payout, the Company will refund the amount received to the Renter by online transfer.
• Insurer's decision. The Company does not guarantee that the insurer will approve the claim, in full or in part.
• Once the insurance company processes the claim and we receive the payout, the amount will be refunded to you via online transfer.
• Any difference between the agreed value of the bike and the insurance payout must be borne by the rentee.

16.4. Insurance Exclusion — Accessories, Gear & Personal Belongings:

The comprehensive insurance opted covers only the motorcycle itself. It does not extend to any fitted accessories (panniers, luggage carriers, saddlebags, crash guards, etc.), riding gear (helmets, jackets, gloves), or personal belongings/luggage carried by the client. StoneheadBikes shall not be liable for any loss, theft, or damage to such items during the rental period, and the client is advised to arrange separate coverage if required.

Please Note: Approval of the claim is entirely at the discretion of the insurance company.

17. Late penalties
A delay of 30 minutes over the rental period is permissible for the return of possession. In the case of further delay or unapproved extension, the user must pay a fine of 200-500 INR/hour or next day rental (whichever is higher) varies from model to model (taxes extra). Excess KM's will be charged at 5-15 INR/KM or next day rental (whichever is higher) varies from model to model (Taxes extra).

18. Mechanical warranty
Mechanical warranty is available at extra fee of Rs. 500/day (Taxes extra) and to opt for the same please add it to your final order from the addons section on the final payment page. Mechanical warranty covers Tyres (Warranty ceases if the product is met with any road hazard damages like puncture, through cut, impact break, stone drill, bruise etc.), battery, brake system, electrical parts including ignition switch and complete wiring.

18.1. Mechanical warranty does not cover anything which is not mentioned in the inclusions. The mechanical warranty does not cover running repairs or general maintenance during the rental period, including but not limited to brake pads, chain lubrication, filter cleaning, spark plugs, and similar items.

18.2. Mechanical warranty is not applicable on the discounted rental or complimentary accessories!

18.3. Mechanical warranty is not applicable if bikes reserved through third party or our partner websites!

18.4. For any reimbursement (if applicable), approval should be done from the workshop team before replacing the part covers under the mechanical warranty. Only spare parts cost will be reimbursed as per the New Delhi authorized dealer's price. No labor or consumable parts cost will be reimbursed! Also no reimbursement can be made for extended rental, hotels, vehicle towing or anything else caused due to the breakdown. 

18.5. For any reimbursement, you should claim for it within 7 days of your rental end date with original bills & faulty parts. Any claims received after the said duration will not be entertained or processed.   

18.6. Mechanical warranty is not applicable if we found that the bike has been ridden negligently and without recommended routine check up’s and servicing. And also rider and pillion on a 350 or less CC bike is not recommended and warranty will not be applicable if we found that the issues has been occurred due to the overweight.

18.7. Should substantial repairs be required for the bike during or after the rental period, and if these repairs are not covered under the optional mechanical warranty, the customer will assume responsibility for all ensuing repair costs. Additionally, any charges for rental days during which the bike is unavailable due to repairs will also fall under the customer's responsibility.

19. Accessories Rental Terms

19.1. Inspection at Handover: Any accessories rented along with the bike should be carefully checked at the time of bike handover. Please inform us immediately if you notice any issues or damages.

19.2. Reporting Window:
We understand that it may sometimes be difficult to assess the condition of accessories on the spot. For your convenience, you may report any issues within 12 hours of the start of your rental or within 100 km of usage, whichever comes first.

19.3. Reporting Procedure:

• Record a short video and click pictures clearly showing the issue.
• Send the video to us immediately.
• Contact the store to discuss and resolve the matter promptly.

19.4. Responsibility:
Failure to report issues within the specified time or distance may result in the renter being held responsible for any damage or loss to the accessories.

20. Refund & Cancellation Policy

20.1. All confirmed rental reservations are non-refundable.
20.2. After placing the order through our website, please allow us atleast 24 hr to check the availabity with the opted store and confirm your order. In case of non-availability of the required model, we will initiate the full refund (merchant fee will be deducted) to the original payment mode. It may take upto 7 business working days to reflect the refunded amount in your original payment source.  
20.3. No refund for cancellation of bookings post advance payment.
20.4. If you wish to make any changes or additions in the original order, please note that the revised order payable amount should be equal or greater than the original order.   
20.5. If the Stoneheadbikes cancels the booking due to break down, non availability of the bike or any other reason then we provide 100% refund of the rentals received
20.6. Stoneheadbikes has complete authority to cancel your booking without giving any prior notice.
20.7. There are no refunds for the early return of bikes.
20.8. If you do not have any of the required documents listed above in Term no. 2 and its sub-sections, please contact us before making your booking so we can check with the relevant store about available alternatives. If a booking is made and the required documents are not provided at pickup, we reserve the right to cancel it, and the amount paid will not be refunded. 

If any booking is cancelled by Stoneheadbikes due to non availability, a full refund (excluding taxes, fees or any additional charges) will be initiated. The refunded amount will reflect in the customer's bank account, Paypal or Credit Card within 7-10 business days.

21. Ownership and Vendor Partnerships
Stoneheadbikes offers rentals through both its own fleet and trusted third-party vendors across various cities. While we own a selection of motorcycles, we ensure that our vendors maintain the same high standards of quality, safety, and reliability. Documentation requirements may vary depending on whether the motorcycle is owned by Stoneheadbikes or a vendor, but rest assured, you will be informed in advance to avoid any last-minute confusion.

21.1. 100% of the total rental is required in advance to confirm your booking
21.2. When you book a bike with any of our vendors, they reserve it and keep it booked just for you. Upon cancellation from your end causes unnecessary inconvenience to the Dealer and a potential financial loss. Therefore there is no refund on already paid advance/rentals.
21.3. Please check the bikes thoroughly at the time of handover and inform us immediately in case the vehicle doesn't meet your expectations by any means. 
21.4. In case of any mechanical assistance required enroute, please inform the vendor and register a complaint with us too to provide immediate support and resolution.     

22. Service & repair
22.1. In case of any en-route mechanical issue, you can call our mechanic at +918076797016 for any online support or assistance. You can also call us to check the spare parts or labor cost (if required). In case of any major fault, you can provide us your location to look for a nearest service station (if available).
22.2. Client should do general checkup of hired bike after 1500 kms if needed and service after as per the duration of your rental (same will be informed to you at the time of motorcycle handover on day 1). Receipts from a licensed motor vehicle service center must be produced as the minimum evidence of servicing. Further penalties apply if it appears the bike and particularly the engine has suffered as a result of negligent servicing. In case of any reimbursement, the expense cost should be pre-approved by us and will be paid on your return and as per the actual cost only.
22.3. You are responsible for the daily maintenance of the bike during the period of hire, you are required to check oil levels, electrical, chain tension, tyre pressures, battery water levels, ensure that all nuts and bolts are tight. If the bike requires service or has issues then contact the name provided for servicing assistance.
22.4. For all motorcycles covered under the manufacturer's warranty, customers are responsible for adhering to the recommended service schedule at their own expense. Stoneheadbikes will not cover the cost of service or any necessary repairs for the motorcycles. In the event that a customer fails to follow the recommended service schedule, the deposit amount will be forfeited, and the customer will be charged the renewal cost of the mechanical warranty. If the motorcycle experiences any mechanical issues due to a missed service, the customer is obligated to cover the repair costs either at the time of returning the motorcycle or at the conclusion of the rental period.

22.5. For any reimbursement, approval should be done from the workshop team before replacing the part covers under the mechanical warranty. Only spare parts cost will be reimbursed as per the New Delhi authorized dealers price. No labor or consumable parts cost will be reimbursed! The original printed invoice is mandatory to claim reimbursement for the same if applicable and pre-approved only.

Please note if you have paid to fix the bike in a mechanic’s without letting us know or not letting us try to help you first, we will not be responsible for any charge that you claim.

Failure to have problems attended to will only cause you more problems, more delay and more expense. The clutch, gearbox, brakes, cables and piston/rings can be subject to rider abuse when care and attention is not taken. In areas of high dust levels the brakes can wear quickly, as also the air filter will become clogged. Care and attention is required so that you keep moving forward on your journey.

Please note that this is dependent on our schedule. We will help you as quickly as we can but we have to serve customers who have made a prior appointment first as a matter of general etiquette.

23. Vehicle Loss / Theft / Write Off
23.1. In the event of lost / stolen / written off bikes, please inform us as soon as you can and report the missing bike to the police consider the bike stolen if the police do not have it. Request you pay for the bike as per the depreciated cost as already mentioned in the Rental or Buyback agreement. We will then give you the bike’s registration papers so that you can claim the bike if the police find it or for necessary insurance claim (if available).
23.2. If the police retrieve your bike, please inform us as soon as you can so that we can get it back for you. You will be responsible for any charges incurred which may include fines, storage, or transportation.
23.3. If you park the bike somewhere and lose the ticket, please inform us as soon as you can and we will help you get the bike.
23.4. In the event of vehicle's original documents loss/theft or remain in your custody due to any reasons, you will have to pay 4000 INR as fine along with daily rental/buy back amount untill we re-apply for the papers or receive the original papers from you.   

Please note that this is also very much dependent on our schedule. We will come as quickly as we can but we have to serve customers who have made an appointment before you.

24. Signing of Rental Agreement
On the day of handover, the Lessee will be required to sign the Motorcycle Lease Agreement ("Agreement"). This Agreement will outline the terms and conditions of the motorcycle rental, and the Lessee acknowledges that no rental will be processed without the completion of this signing. By signing the Agreement, the Lessee confirms that they have read, understood, and agree to all the terms specified within.

25. Returning the bike
25.1. We can collect bikes within normal working hours (10am – 07:00 pm). If you need to return the bike outside of these hours you will have to make an arrangement with us for you to deliver the bike to our shop yourself.
25.2. We do not accept for bikes to be left with third parties (as this can be very troublesome and time consuming) or to be expected to collect bikes immediately. We need 24hrs notice to be able to arrange to collect bikes and check for any damage.
25.3. If there is any damage to the bike we will withhold the deposit until repairs are done and expect you to pay any extra costs if these are greater than the deposit.
25.4. When returning the bike it is your responsibility to check carefully for any items left under the seat as once we have the bike we will not be held responsible for these items.
25.5. If you are leaving Delhi and your flight is scheduled outside our working hours we will require you to return the bike the day before your flight so that we are able to check the bike and return your deposit in full.
25.6. In case of any breakdown or accident, customer is still liable to pay Rental if the vehicle is in his custody. To avoid late charges, please call our customer support and take the extension as required. 

26. Rental for Personal Use:
All motorcycles rented from Stoneheadbikes are strictly for personal use only. The motorcycles cannot be used for any commercial purposes, including but not limited to ride-hailing services, delivery, or transporting goods or passengers for hire.

By renting a motorcycle from Stoneheadbikes, the renter agrees that the motorcycle will only be used for personal leisure or travel purposes.

If the motorcycle is used for any commercial activity, Stoneheadbikes reserves the right to terminate the rental agreement immediately and charge the renter for any resulting legal liabilities.

27. Revision of Terms and Conditions
Stoneheadbikes reserves the right to update or modify these Terms and Conditions at any time. Any changes will be effective immediately upon posting on our website. We recommend that you review the Terms periodically to stay informed about any updates. By continuing to use our services after any changes are posted, you accept and agree to the revised Terms.

Motorcycle Tour — Terms & Conditions

Stoneheadbikes | www.stoneheadbikes.com Effective Date: January 1, 2025

Please read these Terms and Conditions carefully before making a booking. By booking a tour with Stoneheadbikes, you acknowledge that you have read, understood, and agreed to be bound by these Terms and Conditions in their entirety.

1. Interpretation & Definitions

In these Terms and Conditions, the following terms shall have the meanings ascribed to them:

• "Company," "We," "Us," or "Our" refers to Stoneheadbikes, the motorcycle tour operator, accessible at www.stoneheadbikes.com.
• "Client," "You," or "Your" refers to any person who makes a booking or participates in a tour.
• "Tour" means any motorcycle tour, excursion, guided ride, self-guided ride, or related package offered by the Company.
• "Booking" means a confirmed reservation for a Tour made through any channel, including the website, phone, or in person.
• "Participant" means any individual who joins and participates in a Tour, including the Client and any persons booked by the Client.
• "Lead Rider" means the licensed motorcycle operator on a given motorcycle during a Tour.
• "Pillion Passenger" means a non-riding passenger seated on the rear of a motorcycle.
• "Force Majeure Event" has the meaning given in Clause 9 of these Terms.

2. Booking & Confirmation

2.1 How to Book

• Bookings may be made via our website at www.stoneheadbikes.com, by telephone, or in person at our registered office.
• A Booking is only confirmed upon receipt of a completed Booking Form, acceptance of these Terms and Conditions, and receipt of the required payment as specified in Clause 3.
• The Company reserves the right to decline any Booking at its sole discretion without obligation to provide reasons.
• All Bookings are subject to availability and the Company does not guarantee any specific Tour date until written confirmation is issued.

2.2 Booking Confirmation

• A written confirmation will be issued by the Company via email upon receipt of the initial payment and all required documentation.
• Clients are resp