21.1. If the keys are lost and you require a set of replacement keys we can arrange for them to be sent to you. We will try to do this as quickly as we can but it will be at our convenience. We will also charge you 1000 INR + travel fare to provide a new set of keys.
21.2. In case of any en-route mechanical issue, you can call our mechanic at 919711037060 (Hindi) or 918800371553 (English) for any online support or assistance. You can also call us to check the spare parts or labor cost (if required). In case of any major fault, you can provide us your location to look for a nearest service station (if available).
21.3. Client has to service the hired vehicle after every 1000-1200 KM’s. Receipts from a licensed motor vehicle service center must be produced as the minimum evidence of servicing. Further penalties apply if it appears the bike and particularly the engine has suffered as a result of negligent servicing. And also 1550 INR (for Engine oil & service labor cost) + faulty parts cost will be deducted from the security deposit. In case of any reimbursement, the expense cost should be pre-approved by us and will be paid on your return and as per the actual cost only.
21.4.For all the new vehicles (2015-16) covered under mechanical warranty by the manufacturer, client has to service the vehicle as per the schedule mentioned in the vehicle manual and instructed by the manufacturer. Failed to do so will lapse the warranty of the vehicle and security deposit will not be refunded!
21.5. You are responsible for the daily maintenance of the bike during the period of hire, you are required to check oil levels, electrical, chain tension, tyre pressures, battery water levels, ensure that all nuts and bolts are tight. If the bike requires service or has issues then contact the name provided for servicing assistance.
21.6. Please note if you have paid to fix the bike in a mechanic’s without letting us know or not letting us try to help you first, we will not be responsible for any charge that you claim. Failure to have problems attended to will only cause you more problems, more delay and more expense. The clutch, gearbox, brakes, cables and piston/rings can be subject to rider abuse when care and attention is not taken. In areas of high dust levels the brakes can wear quickly, as also the air filter will become clogged. Care and attention is required so that you keep moving forward on your journey. Please note that this is dependent on our schedule. We will help you as quickly as we can but we have to serve customers who have made a prior appointment first as a matter of general etiquette.